Effects of service quality dimensions including usability on perceived overall quality customer satisfaction and return intention in different hospital types
International Journal of Advanced Operations Management, Vol. 6, No. 4, Ocak 2014, s. 309, ISSN: 1758-938X
ÇALIŞIR FETHİ,BAYRAKTAROĞLU AYŞE ELVAN,ALTIN GÜMÜŞSOY ÇİĞDEM,KAYA BURCU