Effects of Service Quality Dimensions on Customer Satisfaction and Return Intention in Different Hospital Types
the 3rd Internationational Conference on Industrial Engineering and Operations Management, 3 Temmuz 2012, s. 518-522
ÇALIŞIR FETHİ,ALTIN GÜMÜŞSOY ÇİĞDEM,BAYRAKTAROĞLU AYŞE ELVAN,KAYA BURCU