Does the Co‐Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources
European Management Review, Vol. 16, No. 4, Aralık 2019, s. 997-1013, ISSN: 1740-4754
SKOURTİS GEORGE,DCAUDİN JEANMARC,ASSİOURAS IOANNİS,KARAOSMANOĞLU ELİF